We hope these FAQs will address your queries.

If you have any further questions or require additional assistance, please don’t hesitate to reach out to our friendly customer support team. We are here to help make your shopping experience at Dem Sum Gear enjoyable and hassle-free.

Question What printing method do you use for your apparel?
Answer

We utilize high-quality direct-to-garment (DTG) printing for our apparel items, including shirts, hats, and towels. DTG printing ensures vibrant, long-lasting colors and precise detailing, resulting in a premium finished product.

Question Can I customize or personalize the designs on your products?
Answer

Yes, you can. At Dem Sum Gear, we understand the desire for personalization.

Question How long will it take for my order to be processed and shipped?
Answer

We typically require 2-5 business days to process your order. Once processed, shipping times vary depending on your location.

Question What are your shipping rates?
Answer

Shipping rates vary depending on the weight, dimensions, and destination of your order. We strive to provide affordable shipping options for our customers. 

Question What is your return and exchange policy?
Answer

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support team within 14 days of receiving your order. We will gladly arrange a replacement.